Frequently Asked Questions

Explore below for answers for your questions about your order, shipping, our products, ingredients, wholesale, and more. Don't see your answer? Contact us here or email us at hello@scrubinspired.ca

Shop with us!

Orders

We typically ship orders within 1-4 business days. Once it ships, you will receive a shipment notification with tracking information and an email when it is delivered.

To modify or cancel your order please reach out to us and we will do our best to complete your request if possible. 

You can check your order status by signing into your account above and clicking on your order number. You will receive an email once your order is shipped with the tracking information for your package. If you are missing tracking information, please reach out to us hello@scrubinspired.com and we'll assist you.

We have a list of retailers in Canada and the US who carry our products. Visit our stockist page for locations and more information.

Shipping

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Rewards

Skin 101

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We make our lip scrubs fresh, with all natural ingredients. The Coco Kisses will last 12 - 18 months once opened. The Pom Pom Pucker and Champagne Sugar lip scrubs last 6 months once opened.

Get your best results! Use our products regularly to feel the healing benefits from our natural ingredients.

We make our sugar and salt scrubs fresh, with all natural ingredients. The Coconut Almond and Oatmeal Coffee will last 12 - 18 months once opened. The rest of our scrubs will last 6 months once opened.

Get your best results! Use our products regularly to feel the healing benefits from our natural ingredients.

Wholesale

Your customers will love seeing our products on your shelves in experience our products in your spa treatments. If you don't see the answer to your questions here, reach out to chat.

Yes! We offer a competitive wholesale discount. Click here to complete this form and we'll be in touch with current rates.

All our products are available in professional bulk sizes for use spa treatments. We have 1/4 gallon, 1/2 gallon, and 1 gallon sizes. Explore our professional sizes here.

Yes, we have white label options to our wholesale customers. This is a good option if you want to use your own label. We can also offer custom packaging.

We have been contract manufacturing for beauty businesses big and small in Canada and the US for over 8 years. We are a trusted partner for manufacturing all natural sugar scrubs, salt scrubs, clay facial masks, body butters, epsom bath salt blends, and more. We also offer custom product development to create a product line that is as unique as your brand.

We love taking inspiration from your brand and turning into a custom scent and product your customers will love! Here is more information about the process, feel free to reach out for a quote.

Products

Yes! All of our products are 100% all natural. We like to keep our ingredients simple, wholesome, and amazing for your skin. 

No, all our products and their ingredients are cruelty-free.

Our coconut almond scrub is packed full of the unique qualities of coconut oil. Coconut oil is the only oil that completely hardens in the cold, gets softer in warmer temperatures and it's melting point is commonly 24 degrees. That means depending on temperatures in your home, your scrub may change.

Our body butters are made with shea or mango butter mixed with a carrier oil, making it temperature sensitive. This product should be kept in a cool, dry place to ensure solid consistency. In warmer months, you can even pop your body butter in your refrigerator to solidify. 

Yes, all our products and their ingredients are 100% vegan.

If you're using it in the shower, you can keep in on the side of the tub. Keep it out of the way of direct water to prevent rusting, always re-seal the jar after use or it will dry out. You can also keep it in the cupboard, and spoon some into a small bowl and take it into the shower with you.

Company

Almost 10 years, wow! Jessica McNeil and Kiersten Hanly founded Scrub Inspired in 2013.

We're based in North Sydney, Nova Scotia. Our products are proudly made in Cape Breton.

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Yes, this is a possibility as our containers are made of glass, and certain angles always result in breaking. We advise caution, keep the jars on the side of your tub, or portion your scrub in a bowl before you shower.